IndiGo is India’s largest passenger airline with a market share of 55.7% as of November, 2022. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares, being on-time and delivering a courteous and hassle-free experience.
Since our inception in August 2006, we have grown from a carrier with one plane to a fleet of 300 aircraft today. A uniform fleet for each type of operation, high operational reliability and an award winning service make us one of the most reliable airlines in the world.
IndiGo has a total destination count of 101 with 75 domestic destinations and 26 international.
IndiGo is not only the most efficient low fare operator domestically but is also comparable with global low cost airlines. We are constantly enhancing our engagement with our passengers to augment their travel experience. From multichannel direct sales (including online flight booking, call centers and airport counters), to online flight status checking, an exclusive IndiGo app for Android, we have transformed air travel in India. Today, we are India’s most preferred airline. At IndiGo, low fares come with high quality.
Can Multi-City bookings be amended online via View/ Change Booking?
Yes, passengers may change the date and time of their Multi-City booking online through View/ Change booking as per their travel plan.
If I update my booking through the View/Change Booking facility, how do I know that the changes have been stored in my booking?
A confirmation message will be displayed on your screen once the changes have been updated in the reservation. Please ensure that the flight booking status is confirmed and the new reservation reflects the updated flight information
What is booking on IVR?
Booking on IVR (Interactive Voice Response) is a secure transaction platform which allows you to book and pay for your IndiGo flight tickets through a single call at our Call Center.
Number of guests
Through IVR, you could make a booking for up to 9 passengers per PNR.
Booking time
You can book through call center up to 2 hours before flight departure for domestic sectors and up to 4 hours prior to flight departure for international sectors.
Infants
Infant tickets can be booked through IVR.
How can I Book ticket through call center?
Please follow the steps below to book on IVR:
?Call the Customer Care at 0124-4973838 to book your ticket
?You would be directed to a Customer Care agent
?Please provide your itinerary details to the customer care agent
?Customer Care agent will create the PNR based on the itinerary and connect you to the IVR for payment
?You need to punch in your credit card number, CVV, Expiry date and one time secure password through your phone keypad.
?On successful card validation, an e-ticket will be created by the Customer Care and a copy would be emailed to the email address provided in your booking.
What are the benefits of calling call center to make booking?
The benefits of using the IVR system are:
?You can book your tickets while on the move
?Your entire transaction is completed in a single telephone call
?Payment through IVR ensures security of your credit card information, as the credit card information is punched in the IVR system and is not verbally informed to the Contact Centre agent. The credit card details are encrypted (128 bit secure socket layer, SSL) and are masked in the ?PNR / reservation record and are not accessible to the contact centre staff
How should I book a ticket if I don’t have a surname?
In case, you don’t have a surname mentioned in your government ID, you can use your first name as your surname during your booking.
For example: A person with a name ‘XYZ’ can fill their surname as ‘XYZ’ during the booking. This way the booking would be made in the name of (Title) XYZ XYZ.
CIN : L62100DL2004PLC129768
Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath, New Delhi – 110001 India.
Fax : +91 11-43513200
To share your feedback/complaints/suggestions or to reach out to our Customer Relations Team, please click here.
For comments, concerning Civil Aviation Requirement, Section -3, please contact- Air Transport, Series M, Part IV. You may write to:
Nodal Officer, Isha Gandhi at nodalofficer@goindigo.in or Click here.
Appellate Authority, Amrita Gill at appellateauthority@goindigo.in or Click here.
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
Tel : +91 (0)124 435 2500
Fax : +91 (0)124 406 8536
Click Here to share your feedback/compliments
India : 0124-6173838, 0124-4973838
*Calls may be recorded for training and quality purposes and for compliance with applicable regulatory requirements. Click here to know more about IndiGo privacy policy
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